Terms and conditions

Cloud Web Solutions Ltd trading as Bare Creative
11 Greville Road, Clutton, BS39 5EN
Company No. 09710822, registered in England and Wales

Website terms of use

1. Introduction

These terms and conditions apply to your use of our website, https://www.barecreative.co.uk. By accessing or using the site, you agree to comply with these terms. If you disagree with any part of these terms, please do not use our site.

2. About us

This website is operated by Cloud Web Solutions Ltd trading as Bare Creative, a company registered in England and Wales under company number 09710822.

3. Intellectual property rights

All content on this site, including text, graphics, logos, icons, images and software, is the property of Bare Creative or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute or otherwise use any of our content without our prior written consent.

4. Use of website

You agree to use this website only for lawful purposes. You must not use our website:

• In any way that breaches any applicable law or regulation
• To transmit any unsolicited or unauthorised advertising or promotional material
• To knowingly transmit any data, or send or upload any material, that contains viruses, malware or other harmful code

5. Availability of the site

We aim to ensure the website is available at all times, but we do not guarantee that the site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of any part of the website for business or operational reasons.

6. Links to third party websites

This website may contain links to other websites not operated by us. We are not responsible for the content or privacy practices of such third party websites.

7. Liability

We do not guarantee that the website will be secure or free from bugs or viruses. We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your computer equipment, programs, data or other proprietary material due to your use of our website.

8. Changes to the website or terms

We may update and change our website from time to time to reflect changes to our services, user needs or business priorities. We also reserve the right to update these terms at any time. Please check this page periodically for changes.

9. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Service terms

1. Introduction

These service terms govern all website design, development, hosting, support and related services provided by Bare Creative (“we”, “us”, “our”) to clients (“you”, “your”, “Client”). By commissioning services from Bare Creative, you agree to these terms.

2. Definitions

• Project: the scope of work agreed between Bare Creative and the Client.
• Support Package: a monthly maintenance or update arrangement purchased from Bare Creative.
• Hosting Services: hosting provided by Bare Creative under these terms.

3. Quotations and acceptance

• All proposals or quotations are valid for 30 days.
• Acceptance may be via email or signed approval.
• Work commences only upon receipt of any required deposit.

4. Payment terms

• A 50% non-refundable deposit is required to begin work, unless otherwise agreed.
• Remaining balances are due upon completion, before going live or delivery.
• All invoices are payable within 7 days.
• Late payments may result in suspension of services or interest charges.
• All fees are exclusive of VAT unless stated otherwise.

5. Scope and revisions

• The agreed scope is set out in the proposal or statement of work.
• Any additional features, pages or services outside the agreed scope will be quoted separately.
• Two rounds of design revisions and one round of development revisions are included unless otherwise stated.

6. Client responsibilities

• Provide all content, images and feedback promptly.
• Ensure supplied materials do not infringe third party intellectual property rights.
• The Client is solely responsible for the legality and compliance of their website content, including privacy, data protection and accessibility requirements.

7. Intellectual property

• All intellectual property created by Bare Creative remains our property until full payment is received.
• Upon full payment, the Client receives a non-exclusive, perpetual licence to use the final deliverables.
• We reserve the right to display completed work in our portfolio unless the Client objects in writing.

8. Hosting services

• Provision: secure UK based servers with SSL certificates and routine security measures.
• Fees and billing: hosting fees are billed monthly in advance. Payment must remain up to date to avoid suspension.
• Minimum term: Hosting Services have a minimum initial term of 12 months. After this, they continue on a rolling monthly basis unless cancelled with 30 days’ written notice. Early cancellation within the first 12 months does not release the Client from paying the balance.
• Service levels: we will use reasonable efforts to maintain uptime, perform backups and maintain security. However, we do not guarantee uninterrupted availability.
• Third party responsibility: we are not responsible for third party infrastructure, domain registrars or payment gateways.
• Migration and termination: upon termination, we will provide reasonable assistance to migrate the Client’s website. Fees may apply.

9. Support and maintenance

• Support Packages: optional packages (for example Essentials, Boost and Max) covering updates, backups, security scans and content changes.
• Minimum term: all Support Packages have a minimum initial term of 12 months. After this, they continue on a rolling monthly basis unless cancelled with 30 days’ written notice. Early cancellation within the first 12 months does not release the Client from paying the balance.
• Scope of support: any request outside the agreed scope or not covered by a Support Package will be billed at £50 per hour unless otherwise agreed.
• Response times: support requests are handled according to the response times defined in the chosen package.
• Updates, backups and security: we perform routine updates and backups but are not liable for data loss or breaches caused by third party software or vulnerabilities beyond our control.
• Payment and renewal: Support Packages are billed monthly in advance and auto renew unless cancelled with notice.
• Unused time: any unused support or content update time cannot be carried over, accrued or saved. Time allocations reset each month and unused time is forfeited.

10. Third party software disclaimer

Bare Creative is not responsible for malfunctions, vulnerabilities or incompatibilities arising from third party software, but will take reasonable steps to mitigate risks.

11. Data protection and backups

While we perform backups under hosting or support packages, the Client remains responsible for keeping independent backups of their own content and data.

12. Service suspension for non-payment

We reserve the right to suspend hosting or support services immediately if payment is overdue by more than 14 days.

13. Liability

• We will perform services with reasonable care and skill but do not guarantee specific outcomes.
• Our total liability for hosting or support service failures is limited to the total fees paid by the Client for the affected service in the preceding three months.
• We shall not be liable for indirect, consequential or special damages.

14. Confidentiality

Both parties agree to maintain confidentiality of all proprietary or sensitive information disclosed during the project, except where disclosure is required by law.

15. Force majeure

Neither party will be liable for delays or failures to perform caused by events beyond their reasonable control.

16. Right to update terms

Bare Creative reserves the right to update these terms from time to time with 30 days’ notice.

17. Governing law and dispute resolution

• These terms are governed by and construed under the laws of England and Wales.
• Both parties agree to attempt informal negotiation or mediation before pursuing legal action.
• Disputes are subject to the exclusive jurisdiction of the English courts.

Questions about these terms? Email hello@barecreative.co.uk or see our privacy policy.